REFUND & REPLACEMENT POLICY
Effective Date: August 22, 2026
Website: https://epicstash.eu
Official Support: support@epicstash.eu
Discord: discord.gg/ynxJFbwMKa
SECTION 1 – STRICT NON-REFUNDABLE NATURE OF DIGITAL ASSETS
1.1. Absolute Cash Refund Ban: All purchases finalized on https://epicstash.eu, through associated checkout embeds (SellAuth, Whop), or via official automated Discord store portals are FINAL, BINDING, AND STRICTLY NON-REFUNDABLE. Under no circumstances, scenarios, or conditions shall cash refunds, fiat reversals, or cryptocurrency returns be processed back to the original funding source (including Credit/Debit Cards, PayPal, Apple Pay, Google Pay, Bitcoin, Litecoin, Ethereum, Solana, or USDT).
1.2. Exclusive Store Remedy: In the event that a Digital Product is proven to be defective upon delivery, and such defect is fully substantiated through our Forensic Video Protocol (Section 4 of Terms of Service), the Customer’s SOLE AND EXCLUSIVE REMEDY shall be limited to:
• 1.2.1. Direct Product Replacement: Issuance of an identical, functional replacement digital asset, subject to current warehouse inventory.
• 1.2.2. Store Credit Issuance: In the event that an identical replacement asset is out of stock or permanently unavailable, the Customer shall receive digital Store Credit added directly to their internal EpicStash customer balance. Store credit carries no cash value, is non-transferable, and expires after 365 days.
SECTION 2 – EXHAUSTIVE ENUMERATION OF NON-COVERED CONDITIONS
Eligibility for any form of product replacement, warranty resolution, or store credit is IMMEDIATELY VOIDED, FORFEITED, AND CANCELLED under any of the following specific scenarios:
2.1. Customer Incompatibility & Change of Mind:
• The Customer no longer desires the product after payment completion.
• The Customer ordered the wrong item, incorrect subscription tier, or wrong region key.
• The Customer lacks the requisite hardware, software, VPN infrastructure, or technical knowledge to utilize the product.
• The Customer’s personal platform account (e.g., personal Discord account) is ineligible to redeem a promo key due to prior subscription history or account age restrictions.
2.2. Credential and Account Modifications:
• Modifying the email address, password, security questions, or multi-factor authentication (MFA/2FA) on any delivered Non-Full Access (NFA) or Semi-Full Access (SFA) account.
• Modifying credentials on Full Access (FA) accounts prior to the mandatory initial verification check.
• Adding secondary payment methods or unauthorized phone numbers to delivered account assets.
2.3. Reporting & Timeline Violations:
• Filing a support inquiry after the designated warranty duration has elapsed (e.g., beyond 1 hour for ChatGPT/AI keys, beyond 7 days for Spotify/Minecraft, beyond 23 days for general streaming, or beyond 31 days for Discord Nitro).
• Failing to report an observed defect within twenty-four (24) hours of its initial manifestation, regardless of remaining theoretical warranty time.
2.4. Evidence & Audit Deficiencies:
• Submitting cropped screenshots, static image files, edited video recordings, blurred media, or post-facto video recordings started after order receipt.
• Refusing to provide continuous desktop video capture in compliance with Section 4 of the Terms of Service.
2.5. Third-Party Platform Enforcement:
• Account bans, password resets, shadowbans, or suspensions executed by target platforms (Discord, Spotify, OpenAI, Google) resulting from user activity, proxy usage, or automated security purges.
• Mass revocation waves, global license purges, or platform policy shifts.
2.6. Payment Gateway & Process Violations:
• Sending incorrect payment amounts, partial crypto payments, or unconfirmed blockchain transactions.
• Including unauthorized notes, comments, or references during checkout where strictly prohibited.
• Filing an unauthorized chargeback or payment reversal with a payment processor.
SECTION 3 – SUPPLIER DEFAULT AND PRORATED COMPENSATION MECHANICS
3.1. Prorated Store Credit Calculation: If a recurring digital asset (e.g., a 23-day streaming subscription) fails during the active warranty period, and the defect is verified, but the upstream wholesale Supplier defaults or cannot replenish inventory, store credit shall be calculated strictly on a prorated daily basis: (Remaining unexpired warranty days / Total warranty days) × Original net purchase price.
3.2. Zero-Value Threshold: If an asset fails within the final 10% of its designated warranty period, it shall be deemed to have fulfilled its primary commercial utility, and no store credit or replacement shall be owed.
SECTION 4 – SUPPORT TICKET AUDIT PROCEDURES AND TICKET ABANDONMENT
4.1. Official Support Channels: All replacement and warranty requests MUST be submitted via an official Support Ticket on the EpicStash Discord server (discord.gg/ynxJFbwMKa) or emailed to support@epicstash.eu with complete order details. Unofficial DMs to staff members, Telegram comments, or social media mentions are not valid support submissions.
4.2. Ticket Audit Window: Support staff will review claims within 24 to 48 hours. The Customer is required to respond to staff requests for clarification or video evidence within twelve (12) hours of inquiry.
4.3. Ticket Abandonment & Forfeiture: Failure by the Customer to respond to support staff inquiries or supply required forensic video proof within twelve (12) hours will result in the claim being marked as "Abandoned". Abandoned tickets are permanently closed, and warranty rights for the reported issue are irrevocably forfeited.
4.4. Conduct Standards during Audits: Any toxicity, profanity, threats of chargebacks, harassment, or unnecessary mass-tagging of EpicStash support agents will result in immediate ticket termination, blacklisting, and immediate forfeiture of all product warranty privileges.