EpicStash · https://epicstash.eu
Effective date: 27 October 2026 · Version 2.1 (replaces the version of 28 August 2026)
Support: support@epicstash.eu · Discord: https://discord.gg/ZgNjMhb4ak
SUMMARY
This table is a reading aid. The numbered sections below are the binding terms and prevail wherever the two differ.
- Who we are: An independent reseller of digital products. Not the publisher of anything we sell. (Section 3)
- Delivery: Digital, delivered electronically, usually within minutes. (Section 8)
- Right of withdrawal: Waived at checkout with your express consent, as EU law allows for digital content. (Section 9)
- Warranty: Set per product and shown on the product page. Details in the Refund & Replacement Policy. (Section 10)
- Remedy: Replacement. Refunds only for products not yet delivered. (Section 10, 13)
- Evidence: Screenshots or a screen recording, depending on the product. (Section 11)
- Refunds: Always to the original payment method. (Section 13)
- Chargebacks: Please talk to us first. (Section 17)
- Your statutory rights: Nothing in these Terms limits them. (Section 1.4)
1. INTRODUCTION AND ACCEPTANCE
1.1 These Terms of Service (the "Terms") govern every visit to, and every purchase from, the EpicStash website at https://epicstash.eu and the related support channels, including our Discord server (together, the "Service").
1.2 By placing an order you confirm that you have read these Terms and accept them. If you do not accept them, do not place an order.
1.3 The Terms form a contract between you and the operator of EpicStash ("we", "us", "our").
1.4 Your statutory rights. If you are a consumer, you have rights under mandatory law that cannot be excluded by contract. Nothing in these Terms removes or limits those rights. Where a provision of these Terms would conflict with a mandatory right, the mandatory right applies and the rest of the Terms stay in force.
1.5 We may amend these Terms as described in Section 25.
2. DEFINITIONS
- Product: any digital item offered on the Service, including account access data, activation keys, redemption links, promotional codes, memberships and subscriptions.
- NFA (Non-Full-Access): a Product giving access to a resource whose login data (for example e-mail address or password) you cannot change. The inability to change that data is a feature of the Product, not a defect.
- FA (Full Access): a Product that gives you exclusive access and allows you to change the login data.
- One-time Product: a key, code, link, token or other Product that can be redeemed or claimed only once.
- Delivery: the moment the Product data is made available to you, on your order page, by e-mail, or through a support ticket.
- Warranty Period: the period after Delivery during which you can claim a replacement or refund for a defect, as set out in the Refund & Replacement Policy.
- Consumer: a natural person who buys for purposes outside their trade, business or profession.
3. ABOUT THE SERVICE
3.1 EpicStash is an independent reseller of digital products. We are not the original publisher, developer or rights holder of the Products, unless a product page says so.
3.2 Platform, brand and product names mentioned on the Service belong to their respective owners and are used only to identify the Products. We are not affiliated with, endorsed by or connected to those owners.
3.3 You are always free to buy a digital product directly from its publisher or an authorised distributor. This does not affect your statutory rights as to the conformity of the Product at the time of Delivery.
4. ELIGIBILITY AND YOUR ACCOUNT
4.1 You must be at least 18 years old, or have the consent of a parent or legal guardian, to buy from us. By ordering you confirm that you meet this requirement.
4.2 Information you give us (e-mail address, Discord ID, delivery details) must be accurate and complete. Wrong or missing information can delay or prevent Delivery, and we are not responsible for delays caused by it.
4.3 If you have an account on the Service, you are responsible for keeping its login data confidential and for activity under it. Tell us without delay if you suspect misuse.
5. PRODUCTS AND AVAILABILITY
5.1 Each Product page states the Product type (NFA, FA, key, code and so on), its main characteristics, its Warranty Period, any regional or device limits, and any special conditions.
5.2 Stock is limited. A Product is reserved for you only once your order is confirmed and payment is received.
5.3 Some Products work only in specific regions, on specific devices or platforms. Read the product page before ordering. A Product that works as described, but not in a region or on a device it was never listed for, is not defective.
5.4 We describe Products as accurately as we can. Colours, images and illustrations on the Service are for presentation only. Brand logos are not an indication of affiliation.
5.5 "Lifetime" Products. A Product described as "lifetime" has no set expiry date and is intended to keep working for as long as the underlying service and our supply allow, which can be a very long time. Because it depends on platforms and suppliers we do not control, we cannot promise access that lasts literally forever. If we ever have to discontinue such a Product, we will do our best to let you know in advance through our communication channels.
6. ORDERS AND FORMATION OF THE CONTRACT
6.1 Placing an order is an offer to buy. The contract is concluded when we confirm your order, normally by displaying the order confirmation page or sending a confirmation message, and receive your payment.
6.2 We may decline or cancel an order before Delivery for a legitimate reason, such as stock errors, a clear pricing error, suspected fraud, or a failed payment check. If we cancel after you have paid, you receive a full refund under Section 13.
6.3 Before payment you must tick the checkboxes described in the Annex. We cannot process an order without them.
7. PRICES AND PAYMENT
7.1 Prices are shown in the currency displayed at checkout. The price you see at checkout is the price you pay.
7.2 We accept the payment methods displayed at checkout. These may include payment cards, digital wallets and cryptocurrencies (LTC and BTC where offered).
7.3 Payment processing. Card and wallet payments are handled by third-party payment processors. Their terms govern issues such as holds, limits and declines on your payment method, and we have no control over them. Where a processor holds, limits or blocks your own account, that is a matter between you and the processor.
7.4 Cryptocurrency payments.
- Pay the exact amount shown, to the exact address shown, on the network shown. An address is valid only for the order for which it was created.
- Blockchain transactions cannot be reversed. If you send the wrong amount, or use the wrong address or network, contact us immediately. We will try to help, but we cannot guarantee recovery of funds sent in error.
- If you underpay, we will either ask for the difference or, if the order cannot be completed, refund what you sent.
7.5 Fraud checks. To protect you and us from payment fraud, we may ask for additional verification on certain orders and may delay Delivery while it is carried out. Delivery is never postponed beyond 30 days from your order. If verification fails, or is not completed in that time, we cancel the order and refund you in full.
7.6 Pricing errors. If a price is obviously wrong, we may cancel an order placed at that price before Delivery and refund you in full. You may then re-order at the correct price.
8. DELIVERY
8.1 Products are delivered electronically. Depending on the Product, Delivery is automatic, on your order page or by e-mail, or manual, through a support ticket on our Discord server. The expected Delivery method and time are stated on the product page.
8.2 Check what you receive right away. Compare it with your order and, for a Product with a short Warranty Period, test it immediately. A defect that you report within the Warranty Period is handled under Section 10, whatever time of day the problem is found.
8.3 If a Product is not delivered, or is delivered incompletely, tell us. We will deliver it within a reasonable time or, failing that, refund you under Section 13.
8.4 Risk. Once the data has been delivered to you, you are responsible for storing and protecting it. Anyone who holds the delivered data can use it, so keep it confidential.
9. RIGHT OF WITHDRAWAL
9.1 The rule. Under the EU Consumer Rights Directive 2011/83/EU, a Consumer normally has 14 days to withdraw from a distance contract. This right does not apply to the supply of digital content that is not delivered on a tangible medium if performance has begun with the Consumer's prior express consent and the Consumer has acknowledged that they will lose the right of withdrawal once performance begins.
9.2 How it applies here. All our Products are digital content delivered immediately. Before payment you must tick both of the following checkboxes:
- you expressly request that Delivery begin immediately; and
- you acknowledge that you lose your right of withdrawal once Delivery has begun.
9.3 After Delivery has begun, you can no longer withdraw from the contract under Section 9. We send you a confirmation of your consent on a durable medium (e-mail) together with your order confirmation.
9.4 What this does not affect. The loss of the right of withdrawal does not affect your rights if a Product is defective or not delivered. Section 10 and Section 13 apply in full.
9.5 If you are not a Consumer, you have no right of withdrawal.
10. WARRANTY AND REPLACEMENT
10.1 Conformity. We deliver Products that match their description on the product page at the time of Delivery. If a Product does not, you are entitled to a replacement.
10.2 Refund & Replacement Policy. Warranty periods, the claim procedure, required evidence, remedies and exclusions are set out in our Refund & Replacement Policy. It forms part of these Terms. We never apply a Warranty Period shorter than the one stated on the product page when you ordered.
10.3 Statutory rights. Our contractual warranty exists alongside, and does not replace, your statutory rights regarding the conformity of digital content.
11. CLAIMS
Claims are accepted only through the replace ticket system on our Discord server, with your order ID and the evidence described in the Refund & Replacement Policy. We reply within 24–48 hours and decide within 3 business days of receiving complete evidence. We assess whether the evidence provided is sufficient to verify the defect and obtain a replacement. If we reject a claim, we state the reason in writing.
12. EXCLUSIONS
The warranty does not cover faults caused by your own use contrary to the product instructions or platform rules, or events after the Warranty Period. The full list is in the Refund & Replacement Policy. Platform-wide actions, such as large-scale changes or removals by a third-party platform, are outside our control, and we do not accept responsibility for their effects. Where we can help, for instance with a replacement while stock allows, we are glad to do so as a goodwill gesture. Nothing in this Section limits your statutory rights.
13. REFUNDS
13.1 Delivered Products are final. After Delivery we do not refund a change of mind, an accidental purchase, a Product that works as described, or a faulty Product. A faulty Product is replaced under Section 10. Section 9 explains why.
13.2 We refund only when the Product has not been delivered to you: when an order cannot be fulfilled, when we cancel it before Delivery, or when it is never delivered.
13.3 Refunds go to the original payment method at no cost to you, as soon as possible and in any case within 14 days of agreeing that you are entitled to one. Details, including cryptocurrency payments, are in the Refund & Replacement Policy.
14. YOUR RESPONSIBILITIES
14.1 Use Products for your own personal, non-commercial purposes, in line with the product instructions and the terms of the platform concerned.
14.2 Do not resell, redistribute, rent out or share a Product unless the product page expressly permits it.
14.3 Enable two-factor authentication on FA accounts where the platform offers it, and do not share login data.
14.4 Do not use the Service for illegal purposes, and do not attempt to damage, disrupt, exploit or overload it.
14.5 Check your Delivery and follow the activation steps in the product instructions.
15. THIRD-PARTY PLATFORMS AND PRODUCTS
15.1 Our Products depend on platforms and services that we neither own nor control. Their rules, prices, features and availability can change at any time.
15.2 You are responsible for complying with the terms of any platform on which you use a Product. A suspension, restriction or loss of access that results from your breach of a platform's terms is a matter between you and that platform, and falls outside the warranty.
15.3 We do not guarantee uninterrupted availability of any third-party platform. We are not responsible for decisions or limitations that a third-party platform applies on its own account, except as stated in the Refund & Replacement Policy and in your statutory rights.
15.4 If you own or represent a service we sell and you want a listing removed, write to support@epicstash.eu and we will review your request promptly.
16. MISUSE, SUSPENSION AND TERMINATION
16.1 We may refuse an order, suspend your access to the Service, or end your use of it where:
- you commit or attempt fraud, including falsified evidence or deceptive claims;
- you file an unwarranted chargeback (see Section 17);
- you abuse our staff, our support channels or our community;
- you attempt to exploit, disrupt or reverse-engineer the Service;
- you breach these Terms in a serious or repeated way.
16.2 Where we take such measures we tell you why, unless the law or a legitimate security reason prevents it.
16.3 A suspension or a ban from our Discord server does not remove your statutory rights. A ban that results from your abuse of a Product or of the claims process can, where proportionate, end your warranty claim for that Product. A ban unrelated to the Product does not.
16.4 If we end your use of the Service without a breach on your part, we refund the price of any paid but undelivered Product.
17. CHARGEBACKS AND PAYMENT DISPUTES
17.1 Please contact us before you open a dispute with your bank, card issuer or payment provider. Most cases are solved within 48 hours.
17.2 We can respond to a dispute only if we have the chance to resolve it first. If you file a chargeback without contacting us, and the chargeback relates to a Product that was delivered and works as described, we treat it as a breach of these Terms and may suspend your access and decline later orders. Where a dispute is justified, for example for non-delivery, we take no step against you.
17.3 In a chargeback dispute we may give the payment provider the order, delivery and communication records relevant to it.
18. SUPPORT AND COMMUNITY
18.1 General support is provided through Discord tickets and support@epicstash.eu. Warranty and replacement claims are accepted only through the replace ticket system on our Discord server.
18.2 Our Discord server has its own conduct rules: no insults, spam, unauthorised advertising or false accusations. Breaking them can lead to removal from the server (see Section 16.3).
18.3 Reviews. Leaving a review is voluntary. We never make support, a warranty or a refund depend on whether you leave a review, or on what it says. We do not accept payment for, or condition any right on, positive reviews.
19. LICENCE AND INTELLECTUAL PROPERTY
19.1 You receive a limited, personal, non-exclusive, non-transferable right to use each Product as intended and in line with the platform's terms.
19.2 The Service, its design, text, graphics and software belong to us or our licensors. You may not copy, scrape, modify or reverse-engineer them except as the law permits.
20. LIMITATION OF LIABILITY
20.1 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intent, gross negligence, personal injury, or for non-conformity of Products where the law forbids a limitation.
20.2 Within that framework, and outside the statutory conformity remedies, our total liability to you arising from or in connection with a Product is limited to the amount you paid for that Product.
20.3 We are not liable for indirect or consequential loss, such as lost profit or loss of data, to the extent the law allows.
20.4 Outside the Warranty Period and the statutory remedies, Products are provided "as is" and "as available".
21. FORCE MAJEURE
21.1 We are not responsible for a failure or delay in performing our obligations where it is caused by circumstances beyond our reasonable control, including outages at suppliers, payment processors, hosting providers or target platforms, and events such as natural disaster, war, strike or government action.
21.2 If such an event prevents Delivery for more than 14 days, either of us may end the order and you receive a full refund for undelivered Products.
22. PRIVACY AND DATA PROTECTION
22.1 We process only the data we need to run the Service: order and payment references, e-mail address, Discord ID, delivery and support records, and technical data about your use of the website.
22.2 We use it to process orders, deliver Products, provide support, prevent fraud, meet legal obligations and, with your consent where required, for communication.
22.3 We share data only with parties that help us run the Service (payment processors, hosting, communication tools) and with authorities where the law requires it.
22.4 Under the GDPR you have the rights of access, rectification, erasure, restriction, portability and objection, and the right to complain to a supervisory authority. To exercise them, write to support@epicstash.eu.
22.5 Details are in our Privacy Policy, which forms part of these Terms.
23. COMMUNICATION
23.1 We communicate with you by e-mail, on your order page, and through Discord tickets. You agree that information we are required to give you can be provided through these channels.
23.2 These Terms and all communication are in English. We may offer translations for convenience; the English text prevails unless the law requires otherwise.
24. GENERAL PROVISIONS
24.1 Severability. If a provision is held invalid or unenforceable, the rest of the Terms stay in effect, and the invalid provision is replaced by a valid one that comes closest to its purpose.
24.2 Entire agreement. These Terms, together with the product page, the order confirmation, the Refund & Replacement Policy and the Privacy Policy, are the whole agreement between you and us on the Service.
24.3 No waiver. If we do not enforce a right immediately, that is not a waiver of it.
24.4 Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a successor of the Service, provided your rights are not reduced.
25. CHANGES TO THESE TERMS
25.1 We may update these Terms, for example to reflect changes in law, in our offering or in our processes.
25.2 A new version applies to orders placed after it is published. A previous order stays governed by the version that applied when you placed it.
25.3 Where a change materially affects a Product you already own, we tell you through your order page, e-mail or Discord before it applies to you.
25.4 Please check this page from time to time. The effective date and the version number are at the top.
26. GOVERNING LAW AND DISPUTES
26.1 These Terms and any dispute from them are governed by the laws of Hungary and applicable EU law.
26.2 If you are a Consumer, this choice of law does not deprive you of the mandatory consumer protection provisions of the country where you live. You may bring a claim before the courts of your place of residence.
26.3 If we cannot resolve a complaint together, a Consumer can turn to the alternative dispute resolution body competent for their place of residence, for example the conciliation board in their county or country. We encourage you to contact us first at support@epicstash.eu so that we can solve the matter quickly.
26.4 If you are not a Consumer, the Hungarian courts have exclusive jurisdiction.
27. CONTACT
- Warranty and replacement claims: the replace ticket system on our Discord server, https://discord.gg/ZgNjMhb4ak
- Questions about these Terms and any other matter: support@epicstash.eu
ANNEX. CHECKOUT CONFIRMATIONS
Before paying, the customer ticks both of these boxes:
☐ I expressly request that delivery of the digital content begin immediately, and I acknowledge that I lose my right of withdrawal once delivery has begun.
☐ I have read and accept the [Terms of Service], [Refund & Replacement Policy] and [Privacy Policy].
The first confirmation is repeated in the order confirmation e-mail, which serves as the durable-medium confirmation required by consumer law.